Anyone who becomes aware of concerns of abuse must report those concerns as soon as possible and in within one working day. In the first instance you may need to report the information verbally. If in doubt, report sooner rather than later.
Protect the Person: Your immediate duty is to protect the person with care and support needs, seek any emergency help and report the concern. Call 999 without delay if the adult requires urgent Medical Attention. If the adult is in danger of repeated significant harm or has just been the victim of a serious crime – call the police 999. Tell the emergency service that the person is an adult with care and support needs
Report the Concern: The concern must be reported to the relevant Multi-Agency Safeguarding Hub (MASH) by telephone, secure email or fax using the
Members of the public should report Safeguarding concerns about people with care and support needs to
- the relevant Council Customer Services or
- the Police if a crime is suspected (Tel, or dial 999 in an emergency).
Professionals should inform their line manager or their agency’s safeguarding manager and follow their agency’s procedures.
Customer Services (8am to 6pm Monday to Friday, 9am to 1pm on Saturday)
Telephone: 0345 045 5202
Fax: 01480 498 066
Minicom: 01480 376 743
Text: 07765 898 732
Peterborough Customer Services – 01733 747474 (9am to 5pm Monday to Friday)
Children’s Social Care MASH – 01733 864180 / 01733 864170
Early Help Helpline – 01733 863649
In an emergency, outside office hours: If someone is in danger and unable to protect themselves or cannot remain in the community without immediate intervention telephone: 01733 234 724
If there are any concerns for the safety of any children: these must be referred to children’s MASH